com444 Privacy Policy — Your Data, Your Rights

1 Who We Are

com444 is an online casino and sports betting platform operating under international gaming authorisation. The Platform is accessible at com444.net and provides casino games, live dealer tables, and sports betting markets — including cricket, PSL, and tennis — to eligible players. com444 acts as the data controller in respect of personal data collected through the Platform.

For all data-related enquiries, you may contact our dedicated privacy support team at the email address set out in Section 14 of this Policy. We are committed to responding to all privacy-related communications promptly and in good faith.

2 Personal Data We Collect

com444 collects the following categories of personal data in connection with the registration, operation, and maintenance of your Account and your use of the Platform:

com444 does not intentionally collect sensitive personal data such as biometric identifiers, health records, or political opinions. If any such data is inadvertently received, it will be deleted promptly without processing.

3 How We Collect Your Data

com444 collects personal data through the following channels:

• Direct submission: Information you actively provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technical collection: Data gathered automatically when you access the Platform, including IP addresses, device identifiers, browser fingerprints, and interaction logs, collected via server logs, cookies, and similar technologies.
• Third-party sources: Identity and address verification data received from KYC service providers; fraud and sanctions screening data from compliance partners; payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors.
• Publicly available sources: Where relevant for AML compliance or fraud prevention, data from publicly accessible records such as sanctions lists or court databases.

4 Purposes of Processing

com444 processes personal data for the following purposes:

• Creating, managing, and maintaining your registered Account on the Platform.
• Verifying your identity and age (21+) in accordance with our Terms & Conditions and applicable KYC obligations.
• Processing deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, SadaPay, 1LINK, USDT TRC20, and Cash OTC.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct on the Platform.
• Providing customer support, resolving disputes, and responding to Account-related queries.
• Delivering promotional communications, bonus notifications, and personalised offers where you have opted in to receive such communications.
• Monitoring gaming behaviour for responsible gaming purposes, including the application of deposit limits, cooling-off periods, and self-exclusion measures.
• Analysing aggregate, anonymised usage data to improve the Platform's features, performance, and user experience.
• Complying with legal and regulatory obligations, including responding to requests from competent authorities.

5 Legal Basis for Processing

com444 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform the agreement between you and com444, including Account management, payment processing, and game delivery.
• Legal obligation: Processing necessary to comply with KYC, AML, and other regulatory requirements applicable to com444's operations under its international gaming authorisation.
• Legitimate interests: Processing carried out for com444's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing of data for direct marketing communications, non-essential cookies, and personalised promotional content, where your explicit consent has been obtained. You may withdraw consent at any time by contacting support or updating your Account preferences.

6 Data Sharing & Disclosure

com444 does not sell your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, 1LINK, and USDT TRC20 processors — solely to facilitate deposit and withdrawal transactions associated with your Account.
• KYC and identity verification providers: Third-party service providers who verify identity documents, screen against sanctions lists, and perform age verification checks on our behalf.
• Game software studios: Certified third-party casino game developers whose software is integrated into the com444 Platform. These providers may receive technical session data necessary to deliver their games.
• Cloud and hosting infrastructure providers: Providers of the server infrastructure on which the Platform operates. All such providers are contractually bound to maintain the security and confidentiality of data hosted on their systems.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory instruction, com444 will disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention agencies: Shared data used to verify the legitimacy of accounts and transactions and to protect the Platform against money laundering and other financial crime.

All third-party service providers who process personal data on com444's behalf are subject to data processing agreements that restrict their use of your data to the purposes specified by com444 and require them to maintain appropriate security standards.

7 International Data Transfers

com444 operates infrastructure in multiple jurisdictions to deliver a reliable, low-latency experience to players across Pakistan, including Karachi, Lahore, Faisalabad, and Islamabad. As a result, your personal data may be transferred to and processed in countries outside Pakistan.

Where data is transferred internationally, com444 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Such safeguards may include contractual data transfer agreements, the application of recognised international data transfer mechanisms, or transfers to jurisdictions that maintain adequate data protection standards.

If you have questions about the specific safeguards applied to international transfers of your personal data, you may contact us at the details set out in Section 14.

8 Data Retention

com444 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any applicable legal retention obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active Account plus a minimum of five (5) years following Account closure, in compliance with AML and record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, consistent with financial regulatory requirements.
• Gaming activity logs: Retained for three (3) years following Account closure, after which they are anonymised or deleted.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless the subject matter of the communication relates to a dispute or legal claim, in which case records are retained until final resolution.
• Technical and device data (logs): Typically retained for ninety (90) days, subject to security investigation requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

9 Cookies & Tracking Technologies

com444 uses cookies and similar tracking technologies on the Platform to deliver core functionality, improve user experience, and — where you have consented — to provide personalised content and measure the effectiveness of promotional campaigns.

• Essential cookies: Required for the Platform to function. These enable session authentication, security features, and basic navigation. They cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations so you do not have to reconfigure these on each visit.
• Analytics cookies: Collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the Platform's performance and content.
• Marketing cookies: Used only where you have explicitly consented, to deliver promotional content relevant to your interests. You may withdraw consent for marketing cookies at any time via your Account settings.

You can control cookie settings through your browser preferences. Note that disabling essential cookies will affect your ability to use core Platform features including login, deposit, and game access.

10 Your Privacy Rights

As a registered user of com444, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at the details in Section 14. We will respond within thirty (30) calendar days of receiving a valid request.

• Right of Access: You may request a copy of the personal data com444 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where com444 no longer has a lawful basis for continued processing. Note that erasure requests may be declined where retention is required by law (for example, AML record-keeping obligations).
• Right to Restriction: You may request that com444 restrict the processing of your data in certain circumstances, for example while the accuracy of the data is contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of com444's legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy & Age Restriction

com444 is strictly an adult platform. Access to and use of the Platform is prohibited for any person under the age of 21. com444 does not knowingly collect personal data from anyone under the age of 21.

If com444 discovers that an Account has been registered by a person under 21, the Account will be immediately closed, all associated data will be deleted in accordance with our data retention policy, and any funds deposited will be returned via the original payment method after verification of the true owner's identity.

Registered users are responsible for ensuring that their Account credentials are not accessible to minors residing in the same household. If you believe a minor has accessed or registered on the Platform, please contact us immediately at the details set out in Section 14.

12 Security Measures

com444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data in transit between your device and com444's servers is encrypted using 256-bit SSL/TLS protocols.
• Personal data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within com444's internal systems is controlled via role-based access permissions. Only personnel with a documented need to access specific data categories are granted such access, and all access is logged and audited.
• com444's systems are subject to regular security assessments, penetration testing, and vulnerability scanning by qualified security professionals.
• Our payment processing integrations with JazzCash, EasyPaisa, and banking partners comply with applicable financial security standards.

Despite these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach that is likely to result in a risk to your rights and interests, com444 will notify affected users as promptly as possible in accordance with applicable requirements.

13 Changes to This Privacy Policy

com444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services available on the Platform. The effective date at the top of this Policy will be updated each time a revision is made.

Where changes are material — meaning they significantly affect the way your data is collected, used, or shared — com444 will notify registered users via the email address associated with their Account and/or via a prominent notice on the Platform prior to the changes taking effect. Non-material clarifications or corrections may be made without prior notification.

Your continued use of the com444 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and may request Account closure as described in our Terms & Conditions.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by com444, please contact our privacy support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform after login.

com444 aims to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within thirty (30) calendar days. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day window.

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to a relevant supervisory authority or data protection regulator in your jurisdiction.